- We refund or replace only damaged or wrong products.
- You must report the problem within 24 hours of delivery.
- Approved refunds go back to your original payment method within 5–7 business days.
When you can get a refund or replacement
Because our dalia is a food product, we cannot accept returns once a pack has been delivered, except when:
- the pack arrived damaged, torn, leaking or tampered with, or
- you received the wrong product or wrong quantity.
How to report a problem
Within 24 hours of delivery, email hello@bundeldhara.in with:
- your name, mobile number and Razorpay payment ID (shown after payment),
- clear photos of the outer box, the pack and the label, and an unboxing video if you have one.
Requests received after 24 hours of delivery cannot be accepted.
What happens next
We review your request within 2 business days. If it is approved, we will either send a replacement at no cost or issue a full refund, as you prefer. We may ask you to keep the damaged pack aside or return it.
Refund timeline
Approved refunds are made to the original payment method (UPI, card or bank account) through Razorpay. The amount usually reaches your account within 5–7 business days, depending on your bank.
What is not covered
- Change of mind, or taste and texture preference, after delivery
- Packs that have been opened and used, unless the product itself was wrong or damaged
- Problems reported more than 24 hours after delivery
Cancellations
You can cancel an order for a full refund before it is dispatched. Since we dispatch within 1 business day, email hello@bundeldhara.in as soon as possible. Orders that have already been dispatched cannot be cancelled.
Orders placed on Amazon
Orders placed through Amazon.in follow Amazon's return and refund policy.