This policy explains what personal information Bundel Dhara ("we", "us") collects when you use bundeldhara.in, and how we use and protect it.
What we collect
When you place an order, we collect:
- your name, mobile number and email address,
- your delivery address and PIN code,
- order details such as product, quantity, amount and payment ID.
If you email us, we keep that correspondence so we can reply and help you.
Payment information
Payments are processed securely by Razorpay. Your card, UPI and bank details are entered directly on Razorpay's checkout and are never seen or stored by us. Razorpay handles this information under its own privacy policy and industry security standards (PCI-DSS).
How we use your information
- to process, pack and deliver your order,
- to contact you about your order, delivery, refunds or support requests,
- to meet our legal, tax and accounting obligations.
We do not send marketing messages unless you ask us to.
Who we share it with
We share only what is needed to complete your order:
- Razorpay, to process your payment,
- our courier partner, who receives your name, address and phone number to deliver your parcel,
- government authorities, when required by law.
We never sell or rent your personal information.
Cookies
Our website does not use advertising or tracking cookies. Services we rely on — Razorpay for payments and Google Fonts for typefaces — may set their own cookies or log technical data, such as your IP address, under their own policies.
How long we keep it
We keep order records for as long as required by Indian tax and accounting laws, and other information only as long as needed for the purposes above.
Your choices
You may ask us to see, correct or delete the personal information we hold about you, subject to records we must keep by law. Email hello@bundeldhara.in.
Security
Our website is served over HTTPS, and access to order information is limited to the people who fulfil your order.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact
For privacy questions, email hello@bundeldhara.in.